Live Answer Agent

The Live Answer Agent is the stores first point of contact for all customer inquiries via telephone.

• Answer and routes incoming calls on a six-line telephone.
• Communicate with all callers in a friendly, efficient, and professional manner and attempt to minimize the amount of time they are placed on hold.
• Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.
• Handle general inquiries from clients.
• Phone agent may be responsible for opening and closing duties.
• Distribute phone messages to correct party in a timely manner.
• Maintain an accurate daily log in regards to phone traffic and consistency.
• Constant communication with the Client Loyalty Center, Sales Advisor, and Service Advisors in order for an accurate answer to client inquires.
• Developing Role into Backup for BDC

Looking for Full-Time Candiate with 1-2 years of Experiece in Customer Service and Interested in growing within the Automotive Field