IT Support Specialist Level 1 (Onsite - Oakville)

About Us

The Budds' Group of Companies is a leading automotive dealership group with a presence in Oakville, Hamilton, and Kitchener. Representing multiple brands, we are committed to providing outstanding customer service and a comprehensive selection of vehicles.

Overview

We are currently seeking an IT Support Technician to join our team, starting at Level 1 with opportunity for progression, reporting to the IT Manager. This role is ideal for a resourceful and detail-oriented individual. The successful candidate will provide first-level technical support, with the opportunity to progress to Level 2 issues as their experience and ability progresses.

This is an on-site, permanent, full-time position. Typical hours will be between 8:30 am – 5:00 pm, Monday – Friday. You will occasionally be required to work after-hours or on weekends, with lieu time provided for any hours worked beyond your regular weekly hours. Driving between Budds' Group locations as needed is a requirement: a valid Ontario G2 or G driver's license and reliable transportation are mandatory. A per-kilometer allowance is provided for driving between sites in the course of your work.

As an IT Support specialist, your tasks will cover a variety of tasks and locations. This isn’t a typical office job!

Owing to the number of applicants, we will only be able to reply to those who have been selected for an initial interview.

About the Position

• Configuring and deploying Windows-based computers physically at our sites.
• Handling shipping/receiving of IT hardware.
• Maintaining the IT office and storage areas and IT equipment inventory.
• Contributing to team efficiency when not on active calls, E.G. prepping PCs for deployments.
• Managing tickets and assigned tasks.
• Providing Level 1 IT support during company business hours.
• Maintaining documentation on IT procedures and user guides.

What We Offer

• Experiential progression from Level 1 support to also providing Level 2 support.
• A dynamic team environment.
• Salary and health benefits.
• Per-kilometer driving allowance provided for all work-related driving, excluding the daily commute.
• Mobile phone bill allowance.
• Salary: $45,000 - $50,000 a year.

Qualifications

• Previous experience or proven ability in IT support. (There will be a technical interview.)
• Proficient in Microsoft Windows IT infrastructure, networking, and general troubleshooting.
• Excellent problem-solving skills, attention to detail, and ability to think critically.
• Able to clearly communicate step-by-step technical help, both written and verbal.
• Proactive, with a strong sense of accountability.
• Valid Ontario G2 or G driver's license and reliable transportation (driving between locations required).
• Ability to work independently and manage time.
• Being able to use stairs routinely is required, as well as being able to lift up to 50 lbs.
• Personal smartphone use is required: work email, 2FA logons, and Avaya Cloud Office being examples. A monthly mobile phone bill allowance is provided.