IT Support Specialist Level 1 (Onsite - Oakville)

About Us

The Budds' Group of Companies is a leading automotive dealership group with a presence in Oakville, Hamilton, and Kitchener. Representing multiple brands, we are committed to providing outstanding customer service and a comprehensive selection of vehicles.

Overview

We are currently seeking an IT Support Technician to join our team, starting at Level 1 with opportunity for progression, reporting to the IT Manager. This role is ideal for a resourceful and detail-oriented individual. The successful candidate will provide first-level technical support, with the opportunity to progress to Level 2 issues as their experience and ability progresses.

This is an on-site, permanent, full-time position. Typical hours will be between 8:30 am – 5:00 pm, Monday – Friday. You will occasionally be required to work after-hours or on weekends, with lieu time provided for any hours worked beyond your regular weekly hours. Driving between Budds' Group locations as needed is a requirement: a valid Ontario G2 or G driver's license and reliable transportation are mandatory. A per-kilometer allowance is provided for driving between sites in the course of your work. As an IT Support specialist in our team, your day-to-day will cover a variety of tasks and locations. 

Owing to the number of applicants, we will only be able to reply to those who have been selected for an initial interview.

About the Position

• Configuring and then deploying Windows-based computers at our sites.
• Handling shipping/receiving of IT hardware.
• Maintaining the IT office and storage areas and IT equipment inventory.
• Contributing to team efficiency when not on active calls, E.G. prepping PCs for deployments.
• Managing support calls and assigned tasks.
• Providing Level 1 IT support during company business hours.
• Maintaining documentation on IT procedures and user guides.

What We Offer

• Experiential progression from Level 1 support to also providing Level 2 support, based on ability.
• A dynamic team environment.
• Salary and health benefits.
• Per-kilometer driving allowance provided for all work-related driving, excluding the daily commute.
• Mobile phone bill allowance.
• Salary: $45,000 - $50,000 a year.

Qualifications

• Proven ability in IT support. (There will be a technical interview.)
• Proficient in Microsoft Windows IT infrastructure, networking, and general troubleshooting.
• Excellent problem-solving skills, attention to detail, and ability to think critically.
• Able to clearly communicate step-by-step technical help, both written and verbal.
• Proactive, with a strong sense of accountability.
• Valid Ontario G2 or G driver's license and reliable transportation (driving between locations required).
• Ability to work independently and manage time.
• Being able to use stairs routinely is required, as well as being able to lift up to 50 lbs.
• Personal smartphone use is required: work email, 2FA logons, and Avaya Cloud Office being examples. A monthly mobile phone bill allowance is provided.