Senior Service Advisor

Budds’ Chevrolet Cadillac Buick GMC is seeking an experienced Senior Service Advisor to add to our customer service experience in our busy Service Department. This role is ideal for someone who thrives in a fast‑paced environment, understands OEM processes, and can mentor junior advisors while delivering exceptional customer care.

Key Responsibilities

• Customer intake & consultation — Greet customers, assess vehicle concerns, and document repair needs accurately
• Repair order management — Create, review, and update ROs with precise concern, cause, and correction details
• Technical communication — Liaise with technicians to ensure accurate diagnosis and timely updates
• Upselling & maintenance recommendations — Present maintenance schedules, warranty coverage, and value‑added services
• Customer updates — Provide clear, proactive communication regarding repair status, timelines, and costs
• Warranty & OEM compliance — Ensure all documentation meets GM, Cadillac and Chevrolet warranty standards
• Team leadership — Support, coach, and guide junior advisors to maintain department performance
• CSI performance — Drive high customer satisfaction scores through consistent service excellence

Qualifications

• Minimum 3–5 years of Service Advisor experience in a dealership environment
• Knowledge of Chevrolet/GM/ Cadillac products, warranty processes, and OEM systems is an Asset but not required
• Proven ability to manage high work volume with accuracy and professionalism
• Excellent communication, problem‑solving, and customer‑service skills
• Experience with PBS is preferred
• Valid driver’s license with a clean driving record

What We Offer

• Competitive salary with performance bonuses
• Comprehensive benefits package
• Ongoing OEM training and professional development
• Supportive team environment
• Employee discounts on service and vehicle purchases