Service Receptionist

Who we are

Welcome to the Budds’ family, home to the group of Budds’ family-owned, automotive stores and services. Since 1973 Budds’ has been retailing luxury automobiles with one simple theme, Treat clients the way that you would like to be treated. Today our ongoing successes are a testament to these values. Our group's mission statement is “The family business that service built”.

What you’ll be doing

Our Service Receptionist is often the first point of contact for our clients arriving in our service department.  BUDDS' BMW is a premium luxury car dealership where customers come first - Be a valuable member of our team is where great client relationships are built. Our exceptional team members are here to make our clients feel welcome, comfortable, and informed from start to finish, while they are working with us to maintain their vehicle.

You will be responsible for

• Friendly & customer focused presence
• Concierge:  You don't need to have all the answers, but tactfully & professionally connecting customer enquiries with the right people results in smooth transitions and client centred results.
• Supporting the Service Team & clients by ensuring Clients transportation needs are met utilizing available tools such as UBER, our internal car rental program, and premium valet service arrangements.
• Answering phones internally & externally, connecting clients with the right people
• Providing service updates as requested
• Taking payments from clients
• Arranging after-hours Kiosk pickups/drop-offs
• Liasoning with car wash & lot support staff in reducing delays in returning vehicles back to customers after the service is completed

What we need from you

• Full-time hours (40 hours per week)
• Monday – Friday Day Shift
• Reliable transportation to get to work

What skills & experience you’ll bring to us

• Strong communication skills
• Customer Service experience
• Time management skills
• Work well in a team-based environment
• Organization
• Positive Attitude
• Experience with computers and automotive an asset, but not required

Benefits

• Competitive hourly rate & bonus structure
• Benefits after 6 months ( Health and Dental )
• Paid vacation time
• Team-based support system
• Work-life balance