Budds' Group has an immediate requirement for an experienced Service Advisor to join our successful Dealership Group in Oakville, Hamilton and Kitchener. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

The Budds' Group has been operating for 50 years and is still family owned and operated, with a friendly team atmosphere.
Responsibilities

Scheduling service appointments
Opening work orders and describing clearly and accurately the specific customer problems and needs
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
Keeping customer informed of the repair progress and communicating the need for additional work when needed
Explaining warranty policies and factory-recommended maintenance schedules to customer
Staying up to date on technical and performance information on all vehicles serviced by the dealership
Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
Handling customer inquiries and complaints in a timely and effective manner
Qualifications

Minimum 1 year related customer service experience
Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
Basic mechanical and automotive product knowledge is an asset
Ability to communicate technical information in a manner that customers understand
Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
Highly effective listening, communication and customer service skills
Thrives in a fast paced environment, working well under pressure
Excellent organization and multi-tasking abilities. Detail oriented
Team player but also able to work independently
G class driver’s license with a clean driver’s abstract report
Budds' Group is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
Job Type: Full-time
Renumeration: competitive pay plan comprised of Salary and monthly bonus
Benefits:

Dental care
Extended health care
Paid time off
RRSP match
Vision care
 
Schedule:

8 hour shift
Supplemental pay types:

Bonus pay

Budds' Chevrolet is seeking to hire a full time Car Wash Attendant . The ideal candidate will possess a Full G driver's license, a clean driver's abstract, a passion for cars and be a cautious and courteous driver. Duties include but are not limited to:

Washes all service customer vehicles
Keeps equipment in good working order
Delivers/retrieves documents to/from outside sources when required;
Assists in physically delivering vehicles to final destination when required
Greeting customers and valeting their cars
Washing cars
Budds Chevrolet offers competitive compensation plans, health and dental benefits.  Hours will be Monday-Friday with the some Saturday mornings.

Budds’ Automotive Group is Hiring: Appointment Coordinator

Who We Are
Budds’ Automotive Group is a family-owned business that has been serving the community since 1973. Built on a simple philosophy, treat every client the way you would want to be treated, we’ve grown into a trusted name in luxury automotive retail and service.
Our mission says it best: “The family business that service built.”

The Role
As an Appointment Coordinator, you’ll be one of the first points of contact for our service clients. Whether it’s by phone, text, email, or online booking, you play a key role in creating a smooth, professional, and welcoming experience from the first interaction.
You’ll help guide clients through their service needs, ensure appointments are set up properly, and keep both clients and service teams informed and on track. This is a fast-paced, team-focused role where strong communication and attention to detail go a long way.

What You’ll Be Doing

Connect with clients by phone, email, and text to schedule and coordinate service appointments
Review and confirm service details, making sure all client concerns are clearly documented
Recommended maintenance and service needs
Send reminders and follow-ups to keep clients informed and engaged
Work closely with Service Advisors to manage schedules and keep shop capacity running efficiently
Ensure all appointment details (date, time, transportation needs, etc.) are accurate and up to date

What We’re Looking For

Strong communication skills with a professional, client-focused approach
Previous customer service experience
Organized, detail-oriented, and able to manage multiple tasks
Comfortable working in a team environment
Positive attitude and willingness to learn
Basic computer skills (Excel is an asset, but not required)

Schedule

Full-time (40 hours per week)
Monday to Friday, with occasional weekends
Based out of our Oakville location

What We Offer

Competitive hourly pay plus bonus opportunities
Health and dental benefits (after 6 months)
Paid vacation
Supportive team environment
Work-life balance